Support

Support

Account, Signing In & Passwords

Signing In

The attendee list has been pre-loaded into the platform using your email address. You should have received a welcome email with instructions on how to sign in. You can sign in with either your Username or your Email addressClick Here to sign-in.

Trouble Signing In or Staying Logged In

The website uses “cookies” to set and confirm your logged in status. It also uses different “caching” systems to help with performance. Both cookies and cache are tricky little buggers and can sometimes cause issues with logging in. 

If you are having issues with signing in or staying logged in, try to CLEAR YOUR COOKIES

On a work network or VPN?

Some “work” computers, apps/browsers and Networks are locked down by IT settings and/or security policies, etc. If you are using a Work Computer and/or are connected to a Work Network or VPN, you might need to reach out to your IT department to see if they can assist.

Forget / Reset Your Password

If you forget or need to reset your password, the website will send you an email with a reset link. If you have forgotten or need to reset your password, Click Here.

Registration & Logging In

Upon successful registration, you will be automatically logged in and will remain logged in for up to 30 days unless you log out, clear your cookies, use a different browser, etc.

Signing In

The website features a “passwordless login” method which sends a coded, one-time link via email. Once you are registered, you can sign in using your email address by visiting the sign-in page. Click Here to sign-in.

IMPORTANT: 

  • The link expires 10 minutes after being generated. If your time expired, you can generate a new link.
  • You can only use a link once. Once you log in, the link expires.

Trouble Signing In or Staying Logged In

The website uses “cookies” to keep you logged in. The site also uses different “caching” systems to help with performance. Both cookies and cache can cause issues signing in. If you are having issues logging in, try any/all of these steps:

  • Before initiating an email login, CLEAR YOUR COOKIES
  • Try a different browser (Chrome, Safari, Edge, Firefox, etc.)*
  • Try an incognito/private window within your browser*
  • Try a different network / WiFi.
    • CELL ONLY. One surefire way to test to to get on your smartphone, using CELLULAR data only. Do NOT connect to the same WiFi as you were on earlier. Visit the site from cellular connection and try from your phone.
    • CELLULAR > HOTSPOT – If the CELL ONLY option works, then if your phone has a hotspot feature, use it to connect your computer to.

* If you are using a different window or browser, you will have to copy the full link from your email program and then paste it into your browser. Do NOT simply click it from the email – it will open up the original browser that you are trying to avoid.

On a work network or VPN?

Some “work” computers, apps/browsers and Networks are locked down by IT settings and/or security policies, etc. If you are using a Work Computer and/or are connected to a Work Network or VPN, you might need to reach out to your IT department to see if they can assist.

Alternate Sign-in Method (Email + Password)

In addition to the passwordless login method, you can sign in with a username and password. You must first set up a password.

  1. To Set or Reset your password, Click Here. (Different page than the regular sign in page)
  2. Enter in your email address, press Enter.
  3. Wait for the email and click on the verification / set password link.
  4. Set yourself a password (save or remember it)
  5. Return to the Login Page and enter your email address and password. (NOTE – this login page is different than the primary Sign In page)

Testing, Setup & Internet Speeds (for Video Playback, Livestreams, etc.)

Recommended Internet Speed

The recommended download speed to view/consume online videos and streaming sessions in HD is 5Mbps Download (Some references will state 1-4 Mbps for Video Conferencing which is likely okay but we like to be over spec 😉 ) Anything more is great! Anything less and you run the chance of degraded quality/performance.

Testing Your Internet Speed

To test your internet speed, Click Here. Again, you should be at least 5Mbps (download) while 10 or More is great!

Here is a good article from our friends at Lifewire that discusses different internet speeds and what to do and expect.

Video Test Page

To confirm your internet connection and ability to watch the streaming sessions, Click Here

What if It’s Not Enough?

Other devices on your home network such as other computers, phones, tables, smart TVs and other “smart” devices. You should turn off or disable any/all devices that you do not need on.

I’ve Turned Everything Off and Still Not Enough?

Hmmmm. Try accessing from your mobile phone’s hotspot if you have one. Some cellular hotspots have very fast internet connections. Click Here for an article on how to do that.

Or, you can head down to your local coffee shop or similar who provides public wifi. **NOTE – these public areas are not necessarily “secure” to proceed at your own risk, especially if you or your company has guidelines about accessing the internet on public wifi networks.

Contact Us

General Questions about the program, sessions, etc.

Technical Questions about the website, accessing pages, logging, in, etc.

  • Open the Chat Widget in the Bottom Corner